30 days money-back guarantee policy

Acadi offers a money-back guarantee in addition to any refund rights provided by our Terms & Conditions and applicable laws. If you made a purchase directly on our website and were explicitly offered a money-back option during checkout, you may qualify for a refund, provided the following conditions are met:

Eligibility Criteria:

• You must submit your refund request by emailing [email protected] within 30 days of your initial purchase.

• You must have followed the challenge plan for at least 7 consecutive days (for monthly and more lengthy subscription periods) or for at least 3 consecutive days (for weekly subscription periods) and provide proof of compliance. Acceptable proof includes a screen recording or screenshots of your challenge current in progress day on your challenges screen, showing your personal progress.

• We will review your request and notify you via email whether your refund has been approved.

Important Notes:

• A refund will only be issued if all the above conditions are fulfilled.

• If you do not fulfill the conditions outlined in our Money-Back Guarantee, the fees you have paid are non-refundable and cannot be exchanged, except as stated in this policy or as required by applicable law. Additionally, our company may review certain refund requests on a case-by-case basis and approve them at its sole discretion.

If you have any questions regarding this policy, feel free to reach out to our support team.